Skip to main contentTalk to Agent
Introducing the new Talk to Agent block for seamless bot-to-human conversation transfers. When personalized assistance is needed, this automation block transfers conversations to selected team members with instant notifications and full context.
Features:
- Seamless conversation handoff from bot to human agents
- Customizable transfer messages with variable support
- Instant email notifications to assigned agents
- Direct link to live-chat interface for immediate access
- Complete conversation context preservation
View complete documentation → 
