29th January 2026
AI Agent block in Automations
The AI Agent block lets you add a multi-turn conversational agent to your WhatsApp automation. It can answer using a connected knowledge base and route users to different paths when it detects intent.
- Multi-turn conversations (the agent runs on every new user message)
- Knowledge base grounding for more accurate answers
- Intent-based routing to exit paths (for example: “Talk to Sales” or “Escalate to Support”)
- Optional required variables collected before routing and saved back to the contact
3rd January 2026
API Keys in General Settings
You can now manage your workspace API keys from General Settings and use them to authenticate requests to Swiftsell APIs, including Trigger Campaign endpoints.Features:- Create and manage API keys in one place
- Copy API keys for secure use in your integrations
- Use API keys to authenticate Trigger Campaign API requests via the
x-api-key: <API_KEY>header