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Import Audience

Build your audience fast by importing existing contacts from CSV files. Swiftsell’s smart import system automatically maps your data and validates information for clean contact management.

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Quick Import Process

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1. Upload Your CSV File

Drop your CSV file or click to browse. Swiftsell accepts standard CSV formats with headers in the first row. Requirements:

• Phone numbers in international format (+1234567890)
• First row must contain column headers
• UTF-8 encoding recommended

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2. Map Your Data

Swiftsell automatically detects and maps your columns to contact attributes:

• Manual mapping - Map each column to the appropriate attribute
• System attributes - Pre-built fields like phone, email, name
• Custom attributes - Use existing custom attributes you’ve created
• Skip columns - Exclude unwanted data from import

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3. Import Initiated

Once you click “Next”, your import will begin processing:

• Background processing - Import runs in the background
• Progress tracking - Monitor import status in real-time
• Completion notification - Get notified when import finishes
• Error handling - Failed imports are logged for review

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Common Issues & Solutions

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Phone Number Errors

Problem: Numbers not recognized
Fix: Use international format with country code (+1234567890)

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Duplicate Contacts

Problem: Same contact imported multiple times
Fix: Contacts with existing phone numbers will have their attributes updated

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Mapping Errors

Problem: Data not appearing correctly
Fix: Check column mapping, verify attribute types match data

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Best Practices

Before Import:

• Clean your CSV data and remove duplicates
• Use consistent column naming
• Ensure phone numbers include country codes
• Test with a small sample first

During Import:

• Review auto-mapping suggestions carefully
• Create meaningful attribute names
• Skip unnecessary columns
• Be aware that existing contacts will be updated

After Import:

• Check import summary for errors
• Verify contact data in audience view
• Update any failed imports manually

Ready to import? Prepare your CSV file with clean data and proper phone number formatting to get started.