Quick Reply Block
The Quick Reply block in Swiftsell’s WhatsApp automation builder allows you to present users with up to three action buttons, making it easy for them to select the next step in the conversation. This block is ideal for guiding users through structured flows and capturing their intent with a single tap.
How It Works
- Quick Reply buttons appear as prominent options in the chat, letting users respond instantly without typing.
- Each button can trigger a different branch in your automation flow, enabling dynamic and personalized conversations.
- If the user enters a message that does not match any button, a customizable error message is shown.
Key Components
-
Message Header (optional)
Add a header to provide context or highlight important information at the top of the quick reply block. -
Message Body
Compose the main message shown above the quick reply buttons.- Supports formatting: Bold, Italics, ordered and bulleted lists.
- Personalize messages using variables collected earlier in the flow.
You can insert variables using#inside editor -
Message Footer (optional)
Include additional details or disclaimers below the buttons. -
Error Message
Define a custom error message shown when the user’s input does not match any of the quick reply options. -
Buttons
Add up to three action buttons. Each button represents a possible user response and can branch to a different step in your automation.Button text is limited to 20 characters. -
Save Response
Store the user’s selection in a variable for use in later steps of your automation.
Example Use Case
In the screenshot above, the Quick Reply block is used to ask, “What can I help you with today?” with options like Book an appointment, View doctors, and Others. Based on the user’s choice, the conversation flows to the relevant next step.The Quick Reply block streamlines user interactions, reduces friction, and ensures a smooth, guided experience for your WhatsApp automation flows.